Shipping policy

At ODECO Home Décor, we are committed to processing and shipping orders as quickly as possible.

Service area

We currently ship throughout Canada.

For shipping requests to the United States or other international destinations, please contact us before placing your order.

Processing times

Retail orders are generally prepared and shipped within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Delivery times

  • Quebec: 1 to 5 business days
  • Ontario: 2 to 7 business days
  • Other Canadian provinces: 3 to 10 business days

These timeframes are estimates and may vary depending on the carrier, shipping method, weather or circumstances beyond our control. B2B or Designer orders shipped by specialized freight or pallet may require different delivery times.

Shipping charges

For retail orders placed directly on our website, shipping charges may be calculated at checkout based on the order weight, parcel dimensions and delivery address. Any free-shipping promotion will be clearly displayed when available.

B2B and Designer orders

Professional orders follow a separate transportation process. After account approval and submission of a quote request, the customer may choose one of the following options:

  • pickup at our Boisbriand store;
  • collection by a driver or carrier appointed by the customer;
  • transportation arranged by ODECO upon request.

When ODECO arranges transportation, we obtain a quote based on the order volume, shipping method and destination. The cost is sent to the customer for approval before being added separately to the final invoice. No transportation charge is added without the customer’s prior confirmation.

After payment, ODECO prepares the order for shipment or pickup. When tracking is available, it is provided to the customer.

Order tracking

When a tracking number is available, it is emailed to the customer after shipment.

Delivery address

The customer is responsible for providing accurate information. ODECO Home Décor is not responsible for delays or extra charges caused by an incomplete or incorrect address.

Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us within 48 hours of delivery or the expected delivery date. Keep the original packaging and product and, when requested, provide photographs of the parcel and damage. We will work with the carrier to find an appropriate solution.

Delays beyond our control

ODECO Home Décor is not responsible for delays caused by weather, strikes, transportation interruptions, natural disasters or other circumstances beyond our reasonable control.

In-store pickup

Pickup is available at our Boisbriand store for eligible orders. The customer receives a notice when the order is ready.

Store address:
ODECO Home Décor
1092 boulevard de la Grande-Allée
Boisbriand, Quebec J7G 2T4

Contact

For questions about delivery or an order:
ODECO Home Décor
1092 boulevard de la Grande-Allée, Boisbriand, Quebec J7G 2T4
contact@odecocanada.com
438-462-6388