Refund policy
ODECO Home Décor
Last updated: June 2026
At ODECO Home Décor, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items under the conditions below.
Returns
Items may be returned within 30 days of the in-store purchase date or delivery of the online order.
To qualify for a return, the item must be new, unused and in its original condition; include its original packaging where available; include valid proof of purchase; and show no damage caused by misuse or improper handling.
Exchanges
Exchanges are accepted within 30 days of purchase, subject to product availability.
Items not eligible for return or refund
- Clearance or final-sale items;
- Gift cards;
- Personalized products or items specially ordered for a customer;
- Items damaged after being received by the customer;
- Products with substantially altered or incomplete packaging.
Defective or damaged products
If you receive a defective or damaged product, contact us within 48 hours of delivery. We may request photographs of the product and packaging. Depending on the circumstances, ODECO may replace or exchange the product or issue a full refund.
Refunds
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing may take 5 to 10 business days, depending on your financial institution.
Return shipping costs
- Return shipping costs for a change of mind are the customer’s responsibility.
- If the return results from our error or a defective product, ODECO will cover the applicable return shipping costs.
Order cancellations
Orders may be cancelled free of charge before shipment. Once shipped, this return and refund policy applies.
Contact
ODECO Home Décor
1092 boulevard de la Grande-Allée, Boisbriand, Quebec J7G 2T4
contact@odecocanada.com
438-462-6388