Privacy policy

ODECO Home Décor operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalized shopping experience (the “Services”). ODECO Home Décor is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy will prevail regarding the collection, use and disclosure of personal information.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or rendered non-identifiable.

We may collect or process the following categories:

  • Contact details, including your name, billing and shipping addresses, telephone number and email address;
  • Financial and payment information, transaction details, payment confirmation and payment method;
  • Account information, including your username, password, preferences and settings;
  • Transaction information, including products viewed, added to cart, purchased, returned or exchanged, and order history;
  • Communications sent to customer service, information requests, comments and reviews;
  • Device and technical information, including IP address, device and browser type, network information and technical identifiers;
  • Usage information, including pages and products viewed, interactions with our online store, and visit dates and duration.

Sources of personal information

We may collect personal information directly from you when you purchase, create an account, contact us or use the Services; automatically through cookies, similar technologies and analytics tools; from service providers such as Shopify, payment providers, delivery services and marketing providers; and from business partners or third parties where permitted by law.

How we use personal information

  • To provide the Services, process orders and payments, arrange delivery, handle returns and refunds, and provide customer support;
  • To improve and personalize your shopping experience and recommend relevant products;
  • To send promotions and newsletters and display personalized advertising. You may unsubscribe at any time;
  • To verify transactions, prevent fraud and protect our business and customers;
  • To comply with applicable law and lawful government or court requests.

How we disclose personal information

We may share personal information with Shopify; payment providers, carriers, hosting, IT and analytics service providers; marketing partners where necessary to deliver advertising or promotions; and where required by law or necessary to protect our rights.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information required to operate our online store. Learn more through Shopify’s Privacy Policy.

Cookies

We use cookies to improve your browsing experience, analyze site traffic, remember your preferences, and personalize content and advertising. You can manage or disable certain cookies in your browser settings.

Third-party websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

Children’s data

The Services are not intended for anyone under the age of majority in their province or territory of residence. We do not knowingly collect personal information from children.

Security and retention

We use reasonable safeguards to protect personal information against unauthorized access, loss, theft, misuse and unauthorized disclosure. We retain it only as long as necessary for the purposes described here or to comply with applicable legal requirements.

Your rights

Under applicable law, including Quebec’s Law 25, you may request access to or correction of your personal information, request deletion where permitted, withdraw consent in certain circumstances, and request data portability where applicable. Contact us to exercise these rights.

Privacy Officer

ODECO Home Décor is responsible for protecting the personal information collected through its activities. For privacy requests, contact the Privacy Officer at contact@odecocanada.com.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also file a complaint with the appropriate privacy authority in Quebec.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, Services or legal obligations. The most recent version will always be posted on our website.

Contact

ODECO Home Décor
1092 boulevard de la Grande-Allée
Boisbriand, Quebec J7G 2T4, Canada
contact@odecocanada.com
438-462-6388